Virtual Challenge - FAQ's
Q: Do I have to run, or can I walk?
A: You can Run, Walk, Runwalk, any way you can to get the miles. It's your challenge; as long as you are purposefully moving and logging miles, it counts.
Q: How do I record my miles?
A: You can log your miles directly into this race page. For instructions, go here. You can do it as often as you like.
Q: Do I have to run/walk outside?
A: You can go outside, inside, on your roof, in your basement, treadmill, or around the house. Any way you can get your miles in, counts!
Q: Can I run/walk multiple times a day?
A: Yes, breaking your miles up several times a day counts too!
Common Trouble Shooting Questions For Recording Miles
Q: I did not get my link; how do I log my miles?
A: Some email servers block our emails to you. If you do not have your daily link, you can follow the instructions to log your miles in. Keep in Mind you MUST BE LOGGED INTO THE https://RUNSIGNUP.COM/LOGIN ACCOUNT THAT YOU USED TO REGISTER FOR THE RACE BEFORE YOU DO ANY OF THE STEPS: Link
Q: I got my link, but I'm confused about how to log my miles.
A: Here is an instruction to walk you through how to log miles with the link: INSTRUCTIONS
Q: When I search my name, it does not come up to enter virtual results, or it says I don't have permission?
A: You must be logged into the same https://runsignup.com/login account that you registered with.
Q: I made a mistake in entering my results; how do I change them.
A: In this example, you can overwrite the mistake by choosing the pencil and paper icon. Don't just enter it again correctly; you have to overwrite the incorrect data.
Q: I entered my results, but I don't see them in the listing.
A: The results take a few minutes to update. If it has been a few minutes, double-check you are looking at the correct race. There is a drop-down box called ResultSet - choose that to switch between events. The default is the boardwalk challenge. If you still don't see your results, see the below post on being anonymous.
Q: Someone else registered me; how do I move that to my account?
A: Here is a link to an article on How to move a sub-account to another user. Follow the section titled: Transfer Sub-Account To Another Existing Account
Q: I am listed as anonymous in the results; why?
A: When you create an account, you can be listed as anonymous in the results. If you do not want this, go into your https://runsignup.com profile and click to edit the profile. You will see a check box at the bottom that you want to UNCHECK to be listed again.
